We built this for Pomelo
This isn't a slide deck. It's a working AI agent that handles card activation, transaction disputes, fraud alerts, tokenization questions, and answers real cardholder inquiries. Try it.
Try the Chat Agent
Ask about card activation, transaction disputes, fraud alerts, tokenization, chargebacks, or anything a Pomelo cardholder might need help with.
In production, the widget's appearance and behavior are fully customizable to match your brand.
Try the Voice Agent
Same AI, same knowledge -- just over the phone. Call to experience what cardholders would hear.
(618) 800-2938Available 24/7
In production, voice connects to a number of your choice with custom hold music and routing.
What Lorikeet Can Deliver for Pomelo
Built around real cardholder scenarios -- card management, transactions, disputes, fraud, and more.
Natural Conversations
Cardholders ask questions in their own words -- in Spanish, English, or Portuguese. Lorikeet understands context, handles follow-ups, and resolves issues across languages.
All Channels Available
Same AI brain across chat, voice, email, and SMS. Cardholders get consistent answers however they reach out, in any of Pomelo's 6 markets.
LatAm Compliance Built-In
Built for regulated fintech across 6 jurisdictions. Guardrails prevent unauthorized financial advice, PCI DSS compliance, KYC/AML awareness, and audit trails for every interaction.
24/7 Across Time Zones
From Buenos Aires to Mexico City, cardholders don't wait for business hours. Lorikeet handles disputes at 2am the same way it does at 2pm.
API-First Integration
Connects directly to your card processing APIs, transaction data, and account systems. Matches Pomelo's infrastructure-first philosophy -- one integration, full coverage.
White-Label Ready
Your fintech clients brand it as their own. Just like BIN Sponsorship lets them issue cards under their brand, Lorikeet lets them deploy AI support under theirs.
How we built this for you
This demo? Built from scratch for Pomelo. Real logic for real cardholder scenarios.
Mapped Your Scenarios
Card activation, transaction disputes, fraud alerts, tokenization, chargebacks, credit lines -- all handled with dedicated support logic.
Added Your Knowledge
Pomelo's card products, issuer processing, BIN Sponsorship, 3DS authentication, KYC flows, and more -- all instantly searchable by the AI.
Set the Guardrails
No unauthorized financial advice. No fabricated account details. Compliance-aware across AR, BR, CL, CO, MX, and PE. Every response stays on-brand.
Went Live
Chat and voice are working right now. Ready to connect to your actual card processing APIs, account data, and backend systems.
Ready to Add the World's Best CX AI?
Connected to your actual card data. Handling real cardholder volume across Latin America. This sandbox is just the start.
Finish Setting Up Your Sandbox